Frequently Asked Questions

Tortoise Tables

What size tortoise table do I need?

The appropriate size depends on your tortoise's species, current size and expected adult size. We recommend providing as much floor space as you can reasonably accommodate while ensuring the enclosure can provide appropriate warm and cool areas. If you're unsure which size would suit your tortoise, contact us before ordering.

Can you make a tortoise table to a custom size?

Yes. We make bespoke tortoise tables to individual measurements. Tell us the length, width and height you require, along with any features you'd like.

Can you make a table larger than the sizes on your website?

Yes. Larger tables can be discussed as bespoke orders. Very large tables may require different construction or delivery arrangements, so contact us with your required dimensions before ordering.

Can you make an unusual shape?

Yes. We can discuss unusual designs, including corner and other non-standard layouts. A drawing with measurements is particularly useful.

Can I choose the colour?

Many of our tables are available in different colours and finishes. If you want a colour that isn't shown on the product page, contact us before ordering.

Can you make a table with legs?

Yes. We offer several designs with legs and raised stands. Leg height can also be discussed as part of some bespoke designs.

Why would I want legs?

Raising the enclosure can make it easier to access and can also create useful storage space underneath.

Can I have storage underneath my tortoise table?

Some designs can incorporate storage or shelving. If you have a particular storage requirement, include it in your custom-order enquiry.

Mesh Lids

Do you make tortoise tables with mesh lids?

Yes. We offer several models with mesh lids. Mesh lids can provide additional security and ventilation while allowing suitable lighting equipment to be positioned above the enclosure.

Can I add a mesh lid to a table that doesn't have one?

This depends on the design. If you already have a particular table in mind, contact us and we'll let you know what options are available.

Why would I need a mesh lid?

A lid can provide additional security and can be useful when mounting or positioning lighting equipment. Whether you need one depends on your particular tortoise and setup.

Lamp Arms

Do you make tortoise tables with lamp arms?

Yes. We offer several tables with lamp arms. Lamp arms provide a convenient mounting point for suitable heating or lighting equipment.

Can you make the lamp arm position differently?

This may be possible depending on the table design. If you have a particular lamp position in mind, tell us when requesting a custom design.

Does the table include the heat lamp and bulb?

Unless specifically stated on the product page, our tables do not include heating or UVB equipment. Please check the individual product description before ordering.

Viewing Windows

Can you add a viewing window?

Yes. Selected tables include acrylic viewing windows, and a viewing window can be discussed for bespoke designs.

What are the viewing windows made from?

Where a viewing window is included, the product description will specify the material and configuration.

Custom Orders

How do I order a bespoke tortoise table?

Use our Custom Order page and provide your required dimensions and any features you'd like. If you're unsure about something, we can discuss the design with you before providing a quotation.

What measurements do you need?

Ideally: length, width, enclosure height, leg height if required, tortoise species, approximate tortoise size, mesh requirements, lamp arm requirements, viewing window requirements, colour and any other features.

Can you work from a drawing or photograph?

Yes. A drawing or photograph can be very helpful, particularly for unusual shapes. Include your measurements and explain what you would like changed or incorporated.

Can you make corner or L-shaped tables?

Yes, these can be discussed as bespoke projects. Because unusual shapes can affect construction and delivery, we'll need to discuss the dimensions and design before providing a final price.

Will I receive a price before you start building?

Yes. We'll discuss your requirements and provide a price before proceeding with a bespoke order.

Can you make a completely unique design?

We can discuss custom designs and determine what is practical to build. Some designs may require modifications depending on their size, construction and delivery requirements.

Ordering

How long do your products take to make?

Our normal lead time for handmade products is approximately 3–4 weeks. Bespoke or particularly large designs may take longer. We'll give you an estimated timescale when discussing your order.

Why does it take several weeks?

Our products are handmade rather than mass-produced. Each table needs to be constructed, prepared, finished and checked before dispatch.

Can I request an urgent order?

You can contact us and ask, but we cannot guarantee an accelerated production time. Our standard lead time should be allowed for when placing an order.

Can I change my order after placing it?

Contact us as soon as possible. Changes may not be possible once construction has started, particularly for bespoke or made-to-measure products.

Delivery

Do you deliver across the UK?

Yes. We offer UK delivery.

Is delivery included in the price?

Where the product is advertised with free delivery, the delivery cost has already been incorporated into the product price. There is no separate delivery charge added at checkout for those products.

How long does delivery take?

Our normal production lead time is approximately 3–4 weeks before dispatch. The delivery time after dispatch depends on the delivery method and the size of the item. Large or unusually shaped tables may require specialist delivery arrangements.

Will my table arrive assembled?

This depends on the individual product. Please check the product description before ordering. If assembly is required, appropriate information will be provided.

Can you deliver very large tortoise tables?

Yes, although larger tables may require a different delivery method. We'll discuss delivery arrangements before confirming a particularly large bespoke order.

Returns

Can I return a tortoise table?

Standard, non-personalised products may be eligible for return subject to our Delivery & Refunds policy. Bespoke, personalised and made-to-measure products can have different cancellation and return rights. Please see our Delivery & Refunds and Terms & Conditions pages before ordering.

Can I return a bespoke tortoise table?

Because bespoke tables are made specifically to a customer's requirements, they may not be eligible for cancellation or return once production has started, except where applicable consumer rights relating to faulty or incorrectly supplied goods apply. Please see our Terms & Conditions for the full details.

What if my table arrives damaged?

Contact us as soon as possible and provide photographs showing the damage. We'll assess the problem and work with you to resolve it in accordance with our policies and your statutory rights.

Do you offer exchanges?

Our current returns policy does not generally offer exchanges. Please see our Delivery & Refunds page for the full policy.

Tortoise Care

Do you provide tortoise care information?

Yes. Our Tortoise Care Guide covers enclosure setup, temperature, UVB, heating, hides, substrate, humidity, feeding, cleaning and other general considerations.

Do you provide heating and UVB equipment?

Our tortoise tables are primarily enclosures and are not automatically supplied with heating and UVB equipment unless specifically stated in the product listing.

Do I need a lamp arm?

That depends on your lighting setup. A lamp arm can provide a convenient and secure mounting point for suitable lighting equipment.

Does every tortoise need the same setup?

No. Different species have different requirements for temperature, humidity, UVB, diet, space and seasonal care. Always research the requirements of your specific species.

Can I put my tortoise table near a window?

The suitability of a particular location depends on the room, temperature, sunlight, draughts and lighting setup. Avoid relying on sunlight through glass as a substitute for correctly specified UVB equipment.

About BespokePets

Where are BespokePets based?

BespokePets is a small family-run business based in Wales, UK.

Are your tortoise tables handmade?

Yes. Our tortoise tables and enclosures are handmade rather than mass-produced.

Can you make other pet enclosures?

Yes. We also make other wooden pet products and enclosures. If you have an unusual requirement, contact us and we'll let you know whether we can help.

Can I ask a question before ordering?

Absolutely. If you're unsure about a size, configuration, colour or feature, contact us before ordering. We're happy to discuss your requirements.

Still Can't Find What You're Looking For?

If you have a question that isn't answered here, get in touch.

Whether you need a standard tortoise table or something completely bespoke, tell us what you're looking for and we'll see what we can do.

Request a Custom Order

Shop Tortoise Tables

Email: info@bespokepets.co.uk