Privacy Policy

Last updated: 27 September 2026

Who we are

BespokePets is a handmade pet enclosure and accessories business based in Wales, UK.

Business name: BespokePets
Address: Banc Y Ddreanen, Capel Hendre
Email: info@bespokepets.co.uk

For questions about how we use your personal information, please contact us at info@bespokepets.co.uk

Information we collect

Depending on how you use our website, we may collect:
• Your name
• Email address
• Telephone number, where provided
• Billing and delivery address
• Order details
• Payment and transaction information
• Information you provide when contacting us
• Measurements, requirements, photographs or drawings supplied as part of a custom-order enquiry
• Information you provide when submitting a review
• Technical information about how you use our website, where collected through cookies or similar technologies

We only collect information that is relevant to providing our products and services.

How we use your information

We may use your information to:
• Process and fulfil orders
• Arrange delivery
• Take and process payments
• Respond to enquiries
• Discuss and produce custom orders
• Contact you about an order
• Deal with returns, refunds and complaints
• Maintain appropriate business and financial records
• Improve and maintain our website
• Meet our legal and regulatory obligations
• Prevent fraud or misuse of our website

We will not use your personal information for unrelated purposes without a lawful basis for doing so.

Our lawful basis for using your information

Depending on the circumstances, we process personal information because:
• It is necessary to fulfil a contract with you, such as processing an order.
• It is necessary for us to comply with a legal obligation, such as keeping required financial records.
• We have a legitimate interest in operating and improving our business, responding to enquiries and preventing misuse.
• Where required, we rely on your consent, such as for certain optional marketing communications or non-essential cookies.

Payments

Payments made through our website are processed using the payment provider made available through our website checkout.

We do not need to receive or store your full payment-card details ourselves in order to process your order.

Payment provider: STRIPE

The payment provider may process your information in accordance with its own privacy policy.

Website hosting and services

Our website is operated using Squarespace.

Information submitted through our website, including orders and enquiry forms, may be processed or stored by Squarespace and other service providers necessary to operate the website and fulfil your order.

We only use service providers where necessary for operating our business and website.

Sharing your information

We may share relevant information with:
• Payment providers
• Delivery and courier companies
• Website and hosting providers
• IT and software service providers
• Professional advisers where necessary
• Government, regulatory or law-enforcement authorities where legally required

We do not sell your personal information to third parties.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order and financial records may need to be retained for longer to meet legal and accounting requirements.

Enquiry and custom-order information may be retained for as long as necessary to deal with the enquiry, complete the order and deal with any subsequent issues.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

Your rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:
• Ask what personal information we hold about you
• Request a copy of your personal information
• Ask us to correct inaccurate information
• Ask us to delete information where there is no legitimate reason for us to continue holding it
• Ask us to restrict how we use your information
• Object to certain processing
• Withdraw consent where processing is based on consent
• Complain to the Information Commissioner's Office

To exercise your rights, contact info@bespokepets.co.uk

Cookies

Our website uses cookies and similar technologies that are necessary for the operation of the website, including functions such as shopping baskets, checkout and site security.

Depending on the services enabled on our website, additional cookies may be used for analytics, performance or other purposes.

Where consent is required for non-essential cookies, we will request this through the website's cookie controls.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

The latest version will always be published on this page.